Call center service is great for many different types of businesses from healthcare to retail services. Every company understands how important customer service is with regards to growth and increasing profitability. Inbound phone calls need to be answered promptly and properly to help grow the company. Plumbers, in particular, know how important this is… but they also know how hard it is to answer the phone while on the job! You need a way to continue to do great work while also growing your client base. A call center service is a great way to give your new and returning customers the best service possible!
Call Center Service Acts as your Receptionist
A call center service can function as plumbers’ 24/7 reception desk! It is important for your callers to feel like they have reached your plumbing company regardless of the time they are calling. We can tailor a live answering service to mirror your own office – from the way phones are answered to the way calls are handled.
There for New and Returning Customers
Every call from a new potential customer ought to be met with direct contact to plumbers, from full-blown emergencies to simple fixes. A call center service can gather the relevant information and either patch the call directly to the plumber or give them all the information they need for their service call, as preferred by the plumber. And existing customers will appreciate your 24/7 answering service. You demonstrate your commitment to outstanding customer service by giving your customers a line to your company no matter what time it is. You can set up direct notifications with a call center service for any incoming call, or custom-tailor notifications to only involve emergencies or new clients or whatever you deem most important.
Adding Live Chat and Other Services
A good call center service can also extend beyond the phone line and can manage live chat services for your plumbing company. This makes your answering service much more effective and gives you the ability to get leads online.
In short, a call center service gives plumbers the opportunity to capture every potential lead for new business and generate customer loyalty by providing great service at all times. So what are you waiting for?
Get In Touch With TeleRep Today
TeleRep knows how important live chat and call center services are to your plumbing company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.