Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your customers to be satisfied. Whether it’s complaints, support, or frequently asked questions about policy, it needs to be resolved with no trouble. Unfortunately, foreign call centers don’t complete these tasks adequately.
Why It’s Ineffective
The obvious reason is that it shows your customers how much (or really how little) you care about their experience. Almost immediately, your customer will realize that they will not be receiving the quality of service they expected. By no fault of their own, the communication barrier between the foreign call center employees and the callers will inevitably make for a frustrating all-around experience. This isn’t a part of your business that you brush off and ignore. This step in the process says a lot about the company you’re trying to be, and customers can recognize that. If you choose a foreign call center, you’re risking retention for a temporary saving. Instead, invest in a domestic call center that won’t struggle to provide quality customer service.
A foreign call center will have problems answering in-depth, detailed questions that go off script. If a customer calls in disgruntled due to an unsatisfactory experience, they may not know the best communicative techniques to delicately handle the situation. A service like TeleRep makes everything feel personalized. As a customer calling in, you’d get the sense that the representative is truly there to alleviate and problems and help you have the best experience. While that’s also the goal of a foreign center, the end result is not always met. There’s no confusion when using a service such as TeleRep, and you don’t have to worry about any further complaints.
Call Center Services From TeleRep
TeleRep knows how important customer feedback is to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest