Running your towing company is a full-time job, and an answering service can help keep it that way by allowing you to focus on running your business and providing you with around-the-clock customer service. Many leading towing companies use answering services as a way to upgrade their business, so how can your towing company benefit?
Improve Your Customer Service
When potential customers call your towing company at all hours of the day and night, they have a few things in common—they are stressed out because their car isn’t properly working, they want their car to start properly working, and they want your help to make the situation better. An answering service allows you to prioritize customer care and give each customer the best experience possible. Are you open 24/7? An answering service can be open 24/7 too, so you will never have to worry about checking messages on an answering machine or missing potentially huge business.
Cut Down on Costs
Hiring a full-time staff person (or multiple part-time staff people) to staff phones all day and night is no small or inexpensive task. By using an answering service, you don’t need to pay for all of the minutes the phone isn’t in use. You get to pass off the majority of your phone bill and a lot of your personnel costs onto your answering service and reap the benefits.
Adjust as Needed
Another major benefit of using an answering service is not needing to worry about what to do during high-volume call periods, like during weather events or major disasters. Customer service can be changed around and the number of lines can be increased or decreased to meet the demand. Instead of worrying about answering ten phone lines and serving ten customers at once, you will just need to worry about the information for the ten customers that is transferred to you through your answering service!
Answering Services for Your Towing Company with TeleRep
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.