Nationwide Call Center and Answering Service

800-638-2000
14 Welham Ave NW
Glen Burnie, MD 21061

Richmond, VA

Woman on Phone Headset

The Advantages of Professional Answering Services: Taking Repair Service Calls

From auto repairs to computer repairs, customers want answers to the important questions they ask before and after in-home or in-business service. Your company should be prepared to give reasonable answers to the questions or concerns customers have about the repair services you offer. For prompt and professional responses to repair service inquires, hire TeleRep’s answering services.

About Richmond

There are a variety of repair service companies in the Richmond, VA area. The number of recommendations from satisfied customers identifies the best repair services in town.

You can stand out amongst your competitors by providing your clients excellent customer service support.

The Benefits of TeleRep 24/7 Answering Services For Repair Services

When operating a full service repair shop in any industry, it is important that every inbound call addresses specific information about your repair services. Here are examples of common repair service inquires:

  1. What is the equipment repair specialization?
  2. What is the operating hours of the repair shop?
  3. Do you offer in-home repair services?
  4. Do you only offer in-business repair services?
  5. Is there a guarantee with the repair services?

Our TeleReps (live operators) guarantee an increase of positive referrals from existing customers through our 24/7 live answering services. It is crucial to your business to keep your customers satisfied because they are the best indication to potential customers that they will also receive great repair services.

Here are some of the many benefits our live operators can offer your repair shop:

  1. We will help your repair shop differentiate itself from competition by providing your customers specifics on how they can save more money in repair fees by doing business with you rather than your competition.
  2. Our live operators will calmly and professionally answer inbound calls to put your clients at ease about their repairs.
  3. Your customers will always speak to a live operator, never a voicemail system 24/7, 7 days a week for the best customer support.
  4. All conversation are recorded electronically and stored for your repair shop staff to review at any time.

Hire TeleRep to answer your calls, so you can focus on building up your business. Learn more about our customer care now by calling 1-800-638-2000 or click here to start the conversation.

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Source:

http://pcsupport.about.com/od/computerservice/a/questions-to-ask-computer-repair-service.htm
http://computing.fnal.gov/xms/Services/Getting_Help/Helpdesk_Off_Hours_Answering_Service_FAQ
http://www.hesco-richmond.com/