TeleRep Government Call Center
Federal and state governments play key roles in the lives of every American citizen. The government interacts with many different people, and receives thousands of calls daily. Answering every call efficiently becomes difficult for office receptionists, but when you contract to TeleRep to staff a government call center, our live operators answer calls quickly and efficiently.
Our live operators answer callers’ questions in polite, clear voices and provide them with a government agency’s basic information. Of course, they’re expert at transferring specific calls to the correct departments or extensions. Our live receptionists take messages and forward them to government agencies via voice-mail, fax, or e-mail.
TeleRep offers bilingual live operators, so government agencies can satisfy a larger group of individuals. Our bilingual live operators help federal, local and state government agencies obtain the information they need from callers.
Available to answer government agencies calls 24 hours a day, 7 days a week, including holidays, our government call service representatives work even when government agencies are closed. Detailed and accurate messages are taken and forwarded to federal, local, or state government agencies voice-mails, faxes, or e-mails. We also provide emergency support services. Our operators are trained to answer emergency calls and pinpoint the importance of the call. Emergency calls are transferred to the government agencies’ direct number.
Contact the professionals at TeleRep for all your government call center needs: call 800-638-2000.