How TeleRep can Help Your Business
We want to be able to help support businesses that are providing essential services and are dealing with the widespread impact of COVID-19. As a business owner, it’s natural to feel overwhelmed, and that’s exactly why we at TeleRep are committed to helping your business work efficiently while maintaining a safe environment. TeleRep is open and fully operational to help carry the call volume of other businesses and even other call centers. Whether you are facing a surge in demand or you are short-staffed, or both, call center services offer a variety of ways to help your business keep up. Learn more about our services here and how we can help.
Healthcare, Homecare and Retirement Communities
It’s no surprise that the establishments most affected by COVID-19 are healthcare providers. As a healthcare provider, it is difficult to limit the traffic to your location. The way that TeleRep can help is by taking phone calls for you, which will free the office staff to take care of more patients and avoid filling up waiting rooms. We can identify critical phone calls and forward them to you so that you won’t have to worry about overlooking an emergency. Similarly, retirement communities across Maryland have been closed for quarantine, which creates a stressful situation for loved ones who are unable to visit. The call center services TeleRep provides allows anyone who calls in to speak with a live representative instead of an automated answering machine. This personal connection can make a difficult situation easier for concerned loved ones who need the peace of mind that their questions are being heard.
Cleaning, Restoration and Property Management Companies
While many other businesses have been closed due to COVID-19, cleaning, restoration and property management companies are facing a staggering influx in demand. That means that businesses could face a near-impossible load of customer calls and messages. Working alongside TeleRep will ensure that your company won’t miss any calls and valuable business. If a customer calls your business and doesn’t get an immediate response, there is a high chance that they will go to a different service instead. With TeleRep adding additional support during and after business hours, we can take messages and forward them to staff, transfer calls and set appointments, dispatch to on-call staff and much more. TeleRep offers unmatched customer service that will take these critical calls so that you can focus on delivering great service.
If you run a business that does not have the option to remain fully operational during this time, then you might have considered how to make yourself available virtually. Many businesses and customers have turned to technology to connect over the internet, and TeleRep is experienced in this area as well. In particular, your business can host a webinar to avoid event cancellations. With TeleRep, when you advertise and market your online events we can handle telephone and email response to register attendees and process payments.
Contact TeleRep Today!
If your company could possibly benefit from added live operator support and would like to explore ways we can help, please let us know. We would love to make a difference in helping to sustain and grow your business and in providing the highest level of service to your customers.
We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800‐638‐2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.