You might have noticed that on this blog we tend to talk about a few specific services we offer. We’ve recently touched on satisfaction surveys, data entry, holiday services, and the general advantages of hiring an outsourced call center. But here at TeleRep we have a long list of services that could help your business. This week we’re going to focus on the ones that don’t get as much attention they deserve. Hopefully you’ll read this and find some way we can help you and your business succeed.
Answering phones is only one, albeit important, aspect of what a modern call center does, but businesses need more. TeleRep can create, update, and maintain calendars for your business using our internet based appointment scheduling. Our agents can also help schedule shared resources like conference rooms, equipment, or satellite offices, so everyone in your offices knows what’s available when.
Dealer Locator Services
This is a great addition to an existing services package. If your business has multiple locations you know how time consuming and possibly frustrating giving directions over the phone can be. Our agents can handle the directions while your employees do what they do best, instead of wasting time on the phone.
If your business is in the business of emergency services, a 24/7 call center with trained emergency response agents like TeleRep is a necessity. Whether it’s machinery that needs maintenance, someone that needs a tow, or any number of scenarios that require your business sending someone out to help, a call center that’s always open is a must.
Email Handling and Response
In this day and age, it’s not uncommon for email to be the main form of communication between a business and their customers. Answering emails promptly and accurately helps show your customers that you’re invested in excellent customer service. Our representatives work with you to build a FAQ and database of information to make sure they have the correct and appropriate answer for any question you customers may have.
Get In Touch With TeleRep Today
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.