Sometimes there just isn’t enough time or money to do everything you need to do or hire everyone you need to hire to make your business successful. Sometimes it is just more economical to outsource certain services. This often costs less than employing a full-time employee to perform the same task and allows you to focus on the more important aspects of your business.
One of these services, described in this article from EzineMark.com, is order taking.
With the rise of the internet and emails, order taking has evolved into a much more dedicated service than it had ever been in the past. Nowadays, you need a specially trained team devoted to handling your custom order taking.
That is the most important step, finding a qualified call center.
Qualified agents will be able to not only take orders at breakneck speeds, but they will also process those orders, ensuring that they are sent to the appropriate places. Furthermore, a skilled telemarketing agent will always try to increase the volume of the order. Finally, the call center agent will provide the client with all the information they need about the impending delivery.
Without a dedicated order taking service, you are left to spend countless hours answering phones, emails and online order requests instead of focussing on growing your business.
If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!
TeleRep Supplies You With Customized Call Center Solutions
TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.
Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.
We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.
Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.
The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.
Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.
Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.