For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
Posts Tagged ‘call center representatives’
How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More
Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More
Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More