There are a lot of different ways to collect customer feedback, such as through surveys or online. But what do you do once you have all of this data? Customer… Read More »
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Three Tips for Writing a Phone Survey
How effective was your teams last phone survey? While phone surveys can be a critical part of helping your team gather information and become more successful, if not written well,… Read More »
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be… Read More »
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and… Read More »
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Steps to Successful Cold Calling
Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that… Read More »
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4 Ways to Collect Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are,… Read More »
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How to Provide the Best Customer Service
One of the most important parts for any business to focus on is their relationship with their customers. Your customers are everything to you, and you cannot possibly succeed without… Read More »
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The Importance of Customer Feedback for Business
A successful business is all about customer satisfaction. If customers aren’t satisfied, they will stop coming back and you will begin to lose business. In order to know if customers… Read More »
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s… Read More »
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives… Read More »