Running a business is no easy task, especially if you are trying to get a small business off of the ground. Though it can be difficult to manage a small business, it can be very worth it in the long run. An answering service makes it easier for small businesses to communicate and manage their time. Here are four reasons to choose an answering service for your small business.
It can be difficult to keep up with a large number of phone calls each day, especially when there are so many other things to be done. However, unanswered phone calls can be very bad for business. In fact, studies show that 85% of customers won’t call back if their call isn’t answered the first time. An answering service allows all of your customer’s calls to be answered by knowledgeable professionals, which is sure to leave a good impression on them.
One of the reasons people tend to avoid answering services is because they don’t want the agents to sound like programmed robots. However, this no longer needs to happen because your answering service agents are trained to know your company and brand. Scripts are created that highlight the most important aspects of your business and agents use them as a guideline rather than reading word for word.
An answering service offers a 24/7 option, which allows calls to be taken on evenings and weekends, even if your business isn’t physically open. For retail based businesses, answering services can process orders for customers at any time, which increases your sales as well as customer satisfaction. This gives you more time to actually package and ship products to customers!
For businesses that provide services such as medical offices or law firms, an answering service makes appointment scheduling so much easier. You no longer have to stop in the middle of a legal consultation to answer your phone and schedule another one. Instead, an answering service can use your preferred calendar system to book appointments for you!
Contact TeleRep Today for Your Answering Service!
If you have more questions on how to provide the best customer service to your clients, look no further than TeleRep. Our great assets like live chat, call center services, and alarm monitoring set us apart from the rest. Visit us online or call us at 1-800-638-2000. We want to help you and answer all your questions! To see examples of our work and to keep up with everything we are doing, be sure to follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.