When you hear the term “virtual receptionist” what comes to mind? Do you imagine a computer somewhere answering your calls? Do imagine a robot from an old cartoon? Do you imagine someone living within the “cloud” trying to respond to your calls?
With so many new technology terms floating around today, it can be hard to determine which terms are complicated and which terms are quite simple. In the case of a virtual receptionist, you won’t have to learn any new tricks or terminology.
A virtual receptionist is simply a trained receptionist who is able to answer your calls without being in your office physically. A virtual receptionist is typically hired and trained through a professional call center, who is then hired by a business for their call services. While the term may seem impersonal, the service actually works to bring a personal element to your answering services.
Many businesses are implementing automated menus and voice recordings to handle their incoming calls. While this may seem like an effective method, it can actually become quite frustrating to customers. Not being able to speak with a person after a few minutes on the phone can cause stress and frustration to your customers, which can ultimately hurt your business. A virtual receptionist is able to answer your incoming calls as soon as they come in, which helps to eliminate the frustrating menus for your customers.
While the virtual receptionist might not be able to answer every incoming question from your customers, they will be able to answer basic information questions. If they come across a question they can’t respond to, they are able to transfer the call successfully to the appropriate staff member. Even if the call has to go to voicemail, the customer is less likely to get frustrated because they got here through a person instead of a machine.
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!