Archive for September, 2025

• How to Choose an After-Hours Answering Service

  • September 26th, 2025
  • Posted in Answering Service
  • Tags: after hours answering service, answering services, Call Center Services

  An after-hours answering service is an important investment in your business. It is a way to provide prompt and courteous customer service for callers after regular business hours, without having to hire new staff or ask your current staff to… Read More

• Do You Need a Virtual Receptionist?

  • September 19th, 2025
  • Posted in Virtual Call Center
  • Tags: Answering Service, Call Center, virtual receptionist

  A virtual receptionist is a live telephone answering service that isn’t located in your business. It makes callers think that they’re talking to someone who is in your office, but they aren’t; instead, they are working from a call center… Read More

• How to Improve Your Call Center Training

  • September 12th, 2025
  • Posted in Skilled Agents
  • Tags: Call Center, call center agents, call center training

  Training is of the utmost importance in any profession, but it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More

• 4 Tips for Collecting Customer Feedback

  • September 5th, 2025
  • Posted in Customer Feedback
  • Tags: Customer feedback, customer service, customer surveys

  You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More