Archive for September, 2018

• The Two Types of Call Centers Part 2: Outbound

  • September 28th, 2018
  • Posted in outbound customer service
  • Tags: Answering Service, call centers, outbound call center

  Given the variety of call center services available, inbound and outbound call centers are the most well-known. While an inbound call center focuses on receiving calls from customers or other types of callers, such as in the case of disaster… Read More

• The Two Types of Call Centers Part 1: Inbound

  • September 21st, 2018
  • Posted in American Call Center
  • Tags: Answering Service, call centers, inbound call centers

  If you have been considering investing in a call center for your business, it is important to know the distinction between the two types. Call centers are separated into inbound and outbound, depending on what type of service you are… Read More

• The Benefits of a Virtual IT Help Desk

  • September 14th, 2018
  • Posted in Virtual Call Center
  • Tags: Call Center, IT Help Desk, virtual assistant

  In this modern age of technology, everything has gone digital. That means that work spaces are now using computers and smart devices to get things done. Because of this, the chances for technical difficulties are a lot higher. Whether you… Read More

• The Importance of Email Etiquette

  • September 7th, 2018
  • Posted in telecommunication
  • Tags: Call Center, customer service, emailing services

  Email has become the most common form of communication, and with this companies must pay better attention to their email etiquette. Not only can good emails make your company look more professional and put together, but they can prevent a… Read More