Archive for November, 2011

• How To Spot A Best In Class Inbound Call Center

  • November 30th, 2011
  • Posted in Best In Class Inbound Call Center, Customer Relationship Management, customer support, inbound & outbound customer service, inbound call centers, Skilled Agents, telecommunication
  • Tags: Call Center, customer relationship management, Inbound Call, Maryland, maryland company, TeleRep, telerep.com

  Do you know what are the elements consisted in a Best In Class Inbound Call Center? If you do not know, we are here to inform you. Read below! When it comes to a Best In Class Inbound Call Center… Read More

• Why You Should Hire an Order Taking Service

  • November 23rd, 2011
  • Posted in customer support, inbound call centers, Order Taking Service, telecommunication
  • Tags: Business, customer service, inbound calls, order taking service, professional services, Small Business, Solutions, TeleRep

  Do you know what are the benefits of having an order taking service? If you do not, we are here to help you learn.Read below! Order taking service is a crucial business function. When you take orders, which means more… Read More

• How Cold Calling Can Benefit Your Business

  • November 15th, 2011
  • Posted in cold calling, inbound & outbound customer service, outbound customer service, telecommunication
  • Tags: Businesses, Call Center Services, email, maryland company, Services, TeleRep

  Do you know the success rate of Cold calling? If not, we are here to help you get informed! Read below!   What is Cold Calling? Cold Calling is outbound telemarketing used to prospect customers. Businesses call potential customers on… Read More

• The Benefits of Direct Mail Advertising

  • November 10th, 2011
  • Posted in direct mail advertising, telecommunication
  • Tags: Business, consumers, Customers, Products, professional services, Services, TeleRep

  Do you know about all the great benefits of direct mail advertising? If no, we are here to help! Read below to learn! What is direct mail advertising? Direct-mail advertising is when you send offers or promotions by mail to… Read More

• The Duties of Outbound Customer Service Representatives

  • November 3rd, 2011
  • Posted in customer support, outbound customer service, telecommunication
  • Tags: Call Center, inbound customer service, outbound customer service, TeleRep

  Do you know the duties of outbound customer service representatives? If not, we are here to teach you! Read below! Customer service representatives have a range of responsibilities when it comes to outbound services. They are responsible for verifying information,… Read More