Archive for November, 2023

Should You Invest in Live Chat Services?
- November 17th, 2023
- Posted in inbound & outbound customer service
- Tags: Answering Service, call center service, live chat services
Live chat is a revolutionary assistance for businesses that offer online customer support. Rather than composing a proper email to find solutions, clients can immediately talk with an experienced agent prepared to support them. Live chat doesn’t simply fulfill clients’… Read More
Tips for Improving Call Center Training
- November 3rd, 2023
- Posted in Skilled Agents
- Tags: call center agents, call center training, call services
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in poor customer retention. But, when done right,… Read More

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