Answering the phone isn’t at the top of most business owners’ “favorite tasks” list. Sitting on the phone and answering questions is important to building business, but it takes you away from actually doing business. And for many small business… Read More
Archive for April, 2021
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Running a Remote Call Center
The last year has completely redefined what “working from home” really means. In fact, some call centers are beginning to wonder if they should transition back to office life, as many people aren’t in a rush to get back to… Read More
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How to Handle Call Overflow in the Busy Season
Depending on the nature of your business, you may or may not have a busy season. When business remains relatively stable all year long, it makes staffing easy. But when it picks up dramatically for a certain portion of the… Read More
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How to Perfect Call Center Training
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in the end. But, when done right, it… Read More
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How to Personalize a Customer Service Call
Why should you choose live operators in an era of automation? Here at TeleRep, we believe there are countless reasons to do so. But chief among them is the personalization that only live operators can provide. Now more than ever,… Read More