Here are four reasons to choose an answering service for your small business.
Running a business is no easy task, especially if you are trying to get a small business off the ground. Though it can be difficult to manage a small business, it can be very worth it in the long run. An answering service makes it easier for small businesses to communicate and manage their time. Here are four reasons to choose an answering service for your small business.
Customer Connection
It can be difficult to keep up with a large number of phone calls each day, especially when there are so many other things to be done. However, unanswered phone calls can be very bad for business. In fact, studies show that 85% of customers won’t call back if their call isn’t answered the first time. An answering service allows all of your customers’ calls to be answered by knowledgeable professionals, which is sure to leave a good impression on them.
Brand Integration
One of the reasons people tend to avoid answering services is that they don’t want the agents to sound like programmed robots. However, this no longer needs to happen because your answering service agents are trained to know your company and brand. Scripts are created that highlight the most important aspects of your business, and agents use them as a guideline rather than reading word for word.
Order Processing
An answering service offers a 24/7 option, which allows calls to be taken on evenings and weekends, even if your business isn’t physically open. For retail businesses, answering services can process orders for customers at any time, which increases your sales as well as customer satisfaction. This gives you more time to actually package and ship products to customers!
Appointment Scheduling
An answering service for businesses such as medical offices or law firms makes appointment scheduling so much easier. You no longer have to stop during a legal consultation to answer your phone and schedule another one. Instead, an answering service can use your preferred calendar system to book appointments for you!
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.