Privacy concerns have been at the forefront of the minds of consumers for a few years. As a business owner or manager, you might question whether recording calls could negatively impact the perception of your brand. Some answering services don’t even offer the option of call recording. Does it really matter at all? We believe that there are some clear benefits, both for businesses as well as their customers, to call recording. Here are four of them.
Call recording gives businesses and customers a key tool to help resolve any disputes that might arise. Misunderstandings can sometimes happen in the course of a call, and our memories of an interaction can be colored or even incomplete at times. Having a recording of a call allow us to look at hard evidence. What was said or promised? What did people fail to mention or promise? Having the record on hand allows any disputes to be quickly resolved.
What would happen if you didn’t employ call recording, but you needed to verify a phone number, email address, or credit card information? It might be detrimental to your business and its reputation. Having the recording, on the other hand, allows you to perform seamless service for your customers. And if your virtual receptionist types messages for you to read later, they can also provide the recording of the call so you can verify the details of the message.
For Legal Problems
While no one wants to have a lawsuit filed against them, call recording might be a source of relief if you find yourself in this position. Without the record, any legal issue becomes a he said-she said case and no one knows which side a jury might believe more. But having a clear recording of a call could remove that element of doubt.
If you have ever called a company with an answering service, you’ve probably heard the phrase “this call may be recorded for quality assurance”. This already sets the expectation that you’ll receive the highest quality of service. It’s the same for your own customers – they will expect a certain level of service when they hear that phrase. Answering services utilize call recording to assess the quality of their representatives and make sure they’re providing the best service on your behalf.
Get In Touch With TeleRep Today
TeleRep knows how important call center and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with our live answering services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.