Providing exceptional customer service is not easy, but it is a great way to distinguish your business from other competitors. While consumers might not remember average customer service interactions, they will always remember positive or negative ones. How can you provide your customers with exceptional customer service?
Know What You’re Selling
Before you can answer customer questions and troubleshoot, you need to fully understand what you are selling in the first place. Every member of your customer service team should know your products inside and out. Beyond familiarity with products, everyone should also know the answers to the most frequently asked questions about all of the products that you sell.
Say Thank You
Gratitude and going above and beyond to say thank you are two excellent ways to ensure loyalty for life. Make a habit of thanking customers whenever they contact you with a concern and also reaching out after the fact to see how things are going. Follow up makes customers feel heard and taken care of, and is another way to thank customers for their feedback on your products or brand.
Listening is the most important customer service skill that anyone can have. You should listen to what your customers explicitly tell you, in addition to the things that they are leaving out. Pay attention to how customers express their concerns, the words that they use, and their tone of voice. Many times, customers will tell you exactly what resolution they expect, so it’s up to you to listen and deliver.
Ask for Feedback
Many businesses are afraid of asking for feedback, because they worry that they won’t like what they hear. In reality, customer feedback is one of the most valuable customer service tools in the world. Consider sending out a survey or questionnaire to see what your customers love about you and what they aren’t so keen on. Once you receive the feedback, make sure that you act on it!
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TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.