People look to doctors to give immediate medical assistance in the middle of a medical emergency. It’s only natural that whenever one is suffering from an ailment, either a fever, earache, stomachache, or a more severe illness, the first instinct is to contact a professional who can help. Of course, not every situation requires the assistance of a doctor, and sometimes doctors aren’t even available. When a medical situation does not require a doctor, triage nursing can be used to provide assistance – and an answering service can partner with triage nursing to provide the best care to your patients.
What is Triage Nursing?
Triaging services are teams of nurses qualified to listen to patients and determine the kind of medical care they need over the phone. By assessing the situation, they can make the call on what kind of care they need and whether to refer patients to the emergency room.
A Great Team
A professional answering service can partner with a triage nursing department to give quality care to patients who may not necessarily need the help of a doctor. Here’s a typical way that an answering service can team up with a triage nursing department:
- A patient calls the office. The call is routed to a professional answering service representative. If the patient requires medical attention, the answering service forwards the call to a triage nurse.
- The triage nursing department picks up the call and asks the patient questions. They may provide the assistance the patient needs over the phone or determine that further assistance is necessary and forward the call to the appropriate department.
- When the call is ended, a message is delivered to the doctor with a summary of the call.
Why Choose an Answering Service?
Why should you go with an answering service outside of your hospital system? Working this way allows your team to focus on the patients in front of you who demand more urgent care. At the same time, you are assured that your calls are being answered by a professional team at the same time, committed to providing the same level of care your facility expects. By doing this, you maximize the level of service being offered to all of your patients.
Get In Touch With TeleRep Today
TeleRep knows how important live chat and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.