When you work within a law office or law firm, you know how stressful the work can be. Not only must lawyers and paralegals focus on the cases they currently have in front of them, they are also constantly being contacted about taking on new cases. After a while, you may begin to notice how your office phone is constantly ringing with no one being available to answer. If you are no longer able to successfully respond to your influx in calls, you could begin to see a change in business. If calls and messages aren’t answered, you may notice that business will begin to slow. If you think your firm is in danger of this happening, turn to TeleRep for answering services for your law office.
Our trained staff will be able to screen your calls and determine where the calls need to be directed. This will help your own staff determine which calls are for current cases and which calls are for potential cases. General questions about the firm, like hours and location, can be easily answered by our trained staff while more intricate questions can be sent to the appropriate phone line. This will also ensure that not one staff member is being bombarded with calls while the others have nothing new coming in.
Even if your staff is unable to respond to the calls as soon as they come in, speaking with a live person helps new and current clients know they are being heard. A recording or full voicemail box can become discouraging and frustrating, which is how some business may begin to slow. A constantly ringing phone can also become stressful for your office, so relieve some of the tension through answering services.
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!