As an HR manager in your company, you know it’s only a fact of life that your employees are going to call in sick or miss work for some other reason. Many medium and large businesses do not have a standard protocol for employees to report absences or lateness. Some will call a manager, others will call a coworker… some will just tell whoever answers the phone at your business! An ad hoc system such as this is terribly inefficient and can lead to a lot of problems. But hiring an answering service to act as an employee call off service may be the solution for tracking your employees’ absences!
All Important Information is Collected
When employees call off of work by telling a coworker or leaving a message for their manager, important pieces of information are often left out or misunderstood. With a professional employee call off service, on the other hand, you can rest easy knowing that all important information is obtained accurately by a live person, such as the full name of the employee, when they were scheduled, the reason they are calling off, and how long they anticipate being away.
Preventing Work Interruptions
An ad hoc absence reporting policy can leave you scrambling to cope with absences. Even if a message was left overnight, a shift manager may still not have knowledge of the message until they arrive at work, leaving them short-staffed with no clear plan. An employee call off service can avoid this problem, notifying anyone who may need to know about an employee’s absence right away. This allows for flexibility and will prevent unnecessary interruptions in work.
With the task of keeping records of employees’ absences outsourced to an employee call off service, it’s easy to see just how much more productive your HR department can be. Timely reporting of absences can make payroll processes much more efficient. The clear call off policy means that employees know exactly who to inform when they need to call off sick from work. And a system such as this one can help reduce illegitimate absences too. When an employee knows that a foolproof method for tracking absences is in place, they are much less likely to try to game the system to their advantage.
Get In Touch With TeleRep Today
TeleRep knows how important call center and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with our live answering services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.