So, the holidays are over and the live answering service that you used to service your customers during the busiest time of the year exceeded all of your expectations. Still, you’re perhaps wondering whether it’s prudent to maintain the investment with things returning to normal.
The truth is, you could hardly make a better investment! Think about how wonderful it was to have a live answering service over the holidays and what an improvement it marked in your company’s services. Now, imagine that same level of service in a “business as usual” atmosphere. You could take a significant step toward changing the overall perception of your company just by not changing what you’ve already been doing for weeks!
Set Appointments with Live Answering Service
One of the problems with automated answering services is that it can create miscommunication between your customers, employees and upper management. Instead of having to be delayed in setting up meetings, a live answering service can take messages, set appointments and confirm meetings. This is a great way to respond in a timely way to anything important that can happen during the day. You can provide your live answering phone service with your calendar so that they can easily set your appointments and always keep you in the loop.
Handling After-Hour Calls
One limitation that small businesses have is that they don’t have a way to answer calls after regular business hours are over. This means that when people call after your business is closed for the day, they are going to have to wait to leave a message. Most people won’t wait to leave a message, and they may not have time to get back in touch during normal business hours the next day. With a live answering service, however, you could have someone take calls for the entire time your business is closed if you so need to.
Trained Phone Services
While it’s great to have someone within your business able to take calls, it often takes a lot of training to catch them up to speed on everything you need. If that person ever leaves, you have to start all over again and train someone else. You don’t have to worry about that when you work with a professional phone service. On the very first day, you’ll know that it was well worth the investment to set up a live answering service for your business.
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel under-appreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel. You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page! Check us out on Facebook, Google+, Twitter, LinkedIn, and Pinterest as well!