Depending on the nature of your business, you may or may not have a busy season. When business remains relatively stable all year long, it makes staffing easy. But when it picks up dramatically for a certain portion of the… Read More
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How to Perfect Call Center Training
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in the end. But, when done right, it… Read More
How to Personalize a Customer Service Call
Why should you choose live operators in an era of automation? Here at TeleRep, we believe there are countless reasons to do so. But chief among them is the personalization that only live operators can provide. Now more than ever,… Read More
Why Call Centers Should Schedule Callbacks
Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
4 Ways Call Center Agents Can Handle Escalations
Sooner or later, every call center agent will have to handle an escalation. It simply comes with the territory of customer service that, every now and then, you will have to contend with an unhappy customer. But our agents are… Read More
How Call Center Agents Set Up Their Home Office
About a year ago, a majority of call centers in the United States went remote. Many of them will stay that way. While working from home comes with quite a few quality of life benefits for many people, it isn’t… Read More
How Our Agents Handle Emergency Calls
Our contact center agents are expertly trained to handle calls from a wide variety of industries. While every call we receive is truly important to us, some of them are more urgent than others. We are no strangers to adeptly… Read More
The Benefits of Live Operators in Customer Service
Outstanding customer service should be the backbone of your business strategy. Beyond the quality of the product or service you provide, there are few things that can do more to help your business thrive. As one of the nation’s leading… Read More
Tips for Reducing Hold Time in Your Call Center
One of the most talked-about subjects in the world of customer service is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your… Read More
Common Misconceptions in Customer Service
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More