It’s pretty much the standard for the average business to use voicemail to answer customer calls when everyone is away from the phone. But, even though it is expected by customers to have to deal with leaving a message when… Read More
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The Three Steps of Phone Etiquette
Whether or not you employ the services of call centers for your business, it’s key to know how to properly address a customer on the phone. It’s no secret that first impressions are powerful, which is why having the right… Read More
Bad Weather, Great Service: Winter Answering Services
For many businesses, when bad weather hits, it can often disrupt normal protocol. Unfortunately, this can contribute to short-staffed businesses delivering poor customer service. The best thing about an answering service is that it can maintain the professional interaction with… Read More
How Alarm Monitoring can Benefit Your Business
Depending on the type of business you have, you might have considered the many services offered by a call center. Alarm monitoring is one type of service that can do a lot to enhance the security of your business. Here… Read More
How Customer Service is the Foundation of Good Business
Your business is valuable, and there are a lot of factors that contribute to its success, including the level of customer service. Customer service isn’t just a good idea; it can make or break your business. Here are some reasons… Read More
Reasons to Use Holiday Call Center Services
The holiday season is the perfect time to try call center services for your business. A call center is great whether you are extra busy or planning on taking time off and need to close up shop. Here are some… Read More
How to Make a Successful Customer Satisfaction Survey
Being able to gauge how your customers like your business is key to your success. That is why customer satisfaction surveys can be so valuable. Here are some things that make a great customer satisfaction survey.
The Benefits of Call Centers for Healthcare Providers
There are many ways that a call center can help a business, and that includes healthcare establishments. Not only does a call center save you time and work, but it can help you better perform your job. Here are some… Read More
3 Things to Consider About Using an Answering Service
For any business, it is a good problem to have to deal with a high volume of calls. But you don’t want to get to the point where you risk losing customers because you couldn’t get to the phone. An… Read More
4 Tips to Improve Your Live Chat Services
In today’s marketplace, you can not be content to only talk to your customers during a sale. Communication with them needs to be something that happens quickly and naturally, especially when they have a question or issue that they need… Read More