It’s pretty much the standard for the average business to use voicemail to answer customer calls when everyone is away from the phone. But, even though it is expected by customers to have to deal with leaving a message when… Read More
For many businesses, when bad weather hits, it can often disrupt normal protocol. Unfortunately, this can contribute to short-staffed businesses delivering poor customer service. The best thing about an answering service is that it can maintain the professional interaction with… Read More
Your business is valuable, and there are a lot of factors that contribute to its success, including the level of customer service. Customer service isn’t just a good idea; it can make or break your business. Here are some reasons… Read More
Being able to gauge how your customers like your business is key to your success. That is why customer satisfaction surveys can be so valuable. Here are some things that make a great customer satisfaction survey.
There are many ways that a call center can help a business, and that includes healthcare establishments. Not only does a call center save you time and work, but it can help you better perform your job. Here are some… Read More
For any business, it is a good problem to have to deal with a high volume of calls. But you don’t want to get to the point where you risk losing customers because you couldn’t get to the phone. An… Read More