If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the… Read More »
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Direct Mail Advertising: The Pros and The Cons
Whether it is through sales letters, brochures, order forms or prepaid envelopes, direct mail advertising is anything that you can send to potential customers on behalf of your company. But,… Read More »
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The Benefits of Inbound and Outbound Customer Service
As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and… Read More »
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Steps to Successful Cold Calling
Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that… Read More »
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What Marketing Support Can Do for Your Business
When it comes to building your business, you’ve got a lot on your plate. Between day-to-day management, encouraging growth, and building your brand, marketing may be the last thing on… Read More »
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The Benefits of Alarm Monitoring for Your Business
Chances are, you might not know of all the services a call center can offer your business. And one of those lesser-known services is alarm monitoring. But alarm monitoring is… Read More »
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How Phone Customer Satisfaction Surveys Can Improve Your Business
Believe it or not, most businesses underestimate the power of the phone survey. It is a great tool for figuratively keeping a finger on the pulse of your customer base…. Read More »
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What Should You Look for in a Call Center?
You might be the owner of a small business, ready to invest in the services of a call center to give you an edge. Or maybe you are part of… Read More »
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Should You Outsource Your Data Entry?
There comes a time in many companies lifespans where they suddenly realize that their staff is drowning in data entry. Unless you have specific staff for data entry, which may… Read More »
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Can An Answering Service Benefit Home Contractors?
As a home contractor, you know that your time is valuable. After all, you need to manage your work, calls, scheduling, and more. This can take up a considerable amount… Read More »