One of the most talked-about subjects in the world of customer service is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your… Read More
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Common Misconceptions in Customer Service
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More
Why Customer Service Shouldn’t be Automated
Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
Don’t Believe These Myths About Answering Services!
If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or… Read More
Calculating the Cost of Missed Calls
Running a business is hard, and that’s an understatement. You have a lot on your plate, so every single day there are many reasons why you may hear the phone ring and just not be able to get to it…. Read More
4 Signs You Should Hire an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More
Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
4 Benefits of a Virtual Receptionist for Small Businesses
Running a small business isn’t easy. Sometimes, it can feel as though you have an endless amount of tasks on your plate. Among all the concerns that come with the territory of small business ownership, one thing that you most… Read More
Tips for Effective Call Center Training
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
Why People Call After Hours
If your business’ call center is not open 24/7, you may notice an influx of calls after regular business hours. As a small business owner, this can be understandably frustrating. Missed calls are bad for business. You could be losing… Read More