Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and… Read More »
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What You Need to Know Before Hiring a Virtual Receptionist
When you are looking for telephone services for your business, there are a variety of options available to you. One of those is a virtual receptionist, who can really help… Read More »
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5 Tips for Handling Angry Customers Over the Phone
When you work at a call center or answering service, your job is to answer the phone and talk to people all day long. Because of this, you are bound… Read More »
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How to Provide the Best Customer Service
One of the most important parts for any business to focus on is their relationship with their customers. Your customers are everything to you, and you cannot possibly succeed without… Read More »
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Call Center vs. Answering Service: Which do You Need for Your Business?
While some people may use call center and answering service interchangeably, there are actually two separate things. If you are looking for a telephone service for your business, it is… Read More »
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5 Professional Phone Etiquette Tips
When you are working for a call center or answering service, it is important that you remain professional even though you aren’t face to face with customers and clients. It’s… Read More »
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4 Benefits of an Answering Service for Your Law Firm
One of the most important elements of an attorney’s job is communication. They must stay in touch with their clients on a regular basis in order to prepare the best… Read More »
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4 Reasons to Invest in a Call Center for Your Medical Office
As your practice grows and expands, you may notice that the amount of phone calls you get on a daily basis is increasing as well. This can be very time… Read More »
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Inbound vs. Outbound Call Centers: What’s The Difference?
All employees working in sales or marketing should have the basic knowledge on what types of customers are calling their phones day in and out. As good as your employees… Read More »
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Tips for Improving Customer Satisfaction
If you own a business, no matter what it is, it is important to leave your customers or clients satisfied. Customer feedback is a great way to improve your business… Read More »