Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong,… Read More
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How To Be Professional On The Phone
Professionalism is a skill that you can (and should) develop. In the business world, to grow your personal brand or to be a good employee, you have to articulate yourself in a professional manner. If you don’t speak with a… Read More
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The Dangers Of Outsourcing To A Foreign Call Center
Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More
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How To Be A Perfect Call Center Representative
It’s no secret, being a call center representative has quite a few challenges. You may be faced with customers that are just plain rude, or you may encounter situations that involve some delicacy in how they need to be handled…. Read More
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Why You Need To Use Inbound Marketing
Inbound marketing is a tactic that offers simple benefits to companies of all sizes. The potential return surpasses the investment you’d make. Inbound marketing focuses on making a connection with your audience. In fact, that’s goal of most marketing forms…. Read More
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Why Your Company Needs Live Chat Services
In every field, technology develops at a rapid rate. While something may be trendy one year, it could be outdated by the next. The idea of having a Live Chat for your customers is growing in popularity. It’s a small… Read More
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How To Interpret And React To Customer Feedback
Customer feedback (especially in today’s digital world) is a vital part of growing your business to its fullest potential. Adaptability is a necessity, and feedback from your consumers gives you the chance to do such a thing. However, you have… Read More
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How To Be Efficient In Data Entry
In today’s technological age where everything is digitized, data entry is a critical component to the structure of businesses (large and small). With this in mind, the emphasis on the process has become heightened, as more and more companies are… Read More
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How To Write A Valuable Survey
A survey is a method that all businesses should look to frequently employ. Through surveys, you’ll be able to get the quickest response to some of your most important questions, no matter who you’re targeting. There are different types of… Read More