How can you decide if you need a call center or answering service?
When you are looking for the right phone service, you want something that will boost business and make your company professional. But it can be tricky to narrow down all of the options out there. To start, how can you decide if you need a call center or answering service? Here are a few key differences between them to help clarify your decision.
Call Volume
The biggest difference between a call center and answering service is the volume of calls they handle. A call center is designed to take in a large amount of customer calls, where as an answering service is best for smaller offices.
Call Length
Because an answering service is designed to be smaller, the receptionist will usually handle very brief calls. A call center, however, can have representatives on the line with one call for anywhere up to fifteen minutes. This is because a call center will be handling more complex tasks than an answering service.
Call Tasks
A call center has many other jobs besides just answering calls. The tasks completed through a call center can include collecting data, sending information to clients, and working through customer complaints and questions. Answering services, like the name suggests, have the main task of simply answering a customer’s call. An answering service with then either directing the customer to the right extension, take a message, or offer basic information on the company. Because a call center and answering service are fundamentally different, it can be surprisingly simple to decide which one will best fit your company’s needs.
Contact Telerep Today!
If you have more questions on how to provide the best customer service to your clients, look no further than TeleRep. Our great assets like live chat, call center and answering services, and alarm monitoring set us apart from the rest. Visit us online or call us at 1-800-638-2000. We want to help you and answer all your questions! To see examples of our work and to keep up with everything we are doing, be sure to follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.