The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the need for instant gratification, being stuck on hold with a company was never a great time. Hold music can only go so far in easing the torture of waiting endlessly for a human voice to come on the other line. Now, we know that sometimes putting customers on hold is inevitable, but it’s crucial to do your best to eliminate, or at least minimize, the time you leave customers on hold. “But my business is so busy, how am I supposed to eliminate hold time,” you may ask. The answer? Hire a call center as your live answering service. Here’s why you can’t leave your customers on hold.
Your Customers Will Leave You
Providing excellent customer service is one of the most important ways to retain brand loyalty, particularly when making a first impression. If a new or returning customer is calling your business, and whoever’s supposed to be manning the phones isn’t there for whatever reason, they’ll likely be met with an automated response and/or hold music. The longer the hold music goes on, the more frustrated that customer becomes. If they wait long enough, they might just hang up and give your competition a call. Your customers need you as much as you need them — don’t leave them out to dry.
Being On Hold is a Bad Time
Also under the umbrella of the importance of good customer service — and this is an easy one — nobody likes being on hold. Nobody. You can’t provide excellent customer service while your customers are on the other end of the line, not getting service! Your customer service should not only be present, but above and beyond. Using a call center as a live answering service will get you professional and friendly customer service that will keep your callers on the line.
You Have to Deal With the Consequences
There are many ways the consequences of long hold times can come back to bite you. We’ve discussed losing customers and poor branding, but the most immediate and direct effect is waiting for you once you click off that hold button. Keeping customers on hold makes them frustrated, and frustration and hold time are directly correlated. Keeping your customers happy helps you and them reach an end goal while maintaining a positive experience.
A live answering service from a nationwide leading call center like TeleRep can be the answer to your phone service needs. We can help cut down on hold times and in turn help you provide excellent customer service and help your business thrive.
Get In Touch With TeleRep Today
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel under-appreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel. You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page! Check us out on Facebook, Google+,Twitter, LinkedIn, and Pinterest as well for more updates and information!