Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?
The first thing to keep in mind is how important customer service is for a business. Studies surrounding customer service have provided us with the following statistics:
- About 78% of customers tend to turn away from a sale or service because of bad customer service
- About 89% of customers have stopped their business relationship with a company because of a bad experience
Your business should always ask for feedback from your customers to make sure your customer service efforts are up to standards. At least 70% of companies that rank high in customer experience tend to ask for feedback from their customers. Once you ask for feedback, you should also make sure you actually listen to the feedback you receive. Leaving your customers feeling underappreciated can push your customers out of the door and into the doors of another business.
You should also work to eliminate the amount of work your customers have to put forth. Expecting your customers to work hard for your service can be a major source of tension. In fact, almost 100% of customers who have to put forth a large amount of effort are the most likely to be disloyal. Your customers should also not be forced to wait. One of the biggest deterrents of doing business with a company is when a customer is being forced to wait for a problem to be taken care of. Also, 42% of customers expect a response from customer service within an hour, any longer is considered to be unacceptable.
Customer Service with TeleRep Call Services
At TeleRep, we understand how important call center services are to your business. That is why we pride ourselves on our professionalism and customer service training when handling incoming calls. We also specialize in alarm response and data entry as well. Stop making your customers feel underappreciated with voicemail services; instead, let them know you care through TeleRep and hire a virtual receptionist today.
Learn about TeleRep and our overall live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services by calling 1-800-638-2000 or visit our contact page!