For many businesses, when bad weather hits, it can often disrupt normal protocol. Unfortunately, this can contribute to short-staffed businesses delivering poor customer service. The best thing about an answering service is that it can maintain the professional interaction with… Read More
Archive for the ‘American Call Center’ Category
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Reasons to Use Holiday Call Center Services
The holiday season is the perfect time to try call center services for your business. A call center is great whether you are extra busy or planning on taking time off and need to close up shop. Here are some… Read More
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The Benefits of Call Centers for Healthcare Providers
There are many ways that a call center can help a business, and that includes healthcare establishments. Not only does a call center save you time and work, but it can help you better perform your job. Here are some… Read More
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How to Tell if You’re Getting Overcharged by Your Answering Service
An answering service is an important part of your business operations. When you don’t have an answering service, you lose many calls that come in during non-business hours, especially since many callers don’t like to leave voicemails. Having an answering service is… Read More
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Reasons to Invest in an After Hours Call Service
When asked, most people today admit that they’d rather text than talk on a phone. When they do choose to call, however, they want to reach a live person and usually choose not to leave a message. Unless you staff… Read More
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Why You Should Outsource a Call Center
Every company from the largest Fortune 500 to the smallest mom-and-pop has to figure out how to handle incoming communication. If you only get the occasional call or email, this can be easily handled. As these communications scale up and… Read More
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The Difference Between an Answering Service and a Call Center
When you are looking for the right phone service, you want something that will boost business and make your company professional. But it can be tricky to narrow down all of the options out there. To start, how can you… Read More
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Can An Answering Service Benefit Home Contractors?
As a home contractor, you know that your time is valuable. After all, you need to manage your work, calls, scheduling, and more. This can take up a considerable amount of time, which leaves you with less time to do… Read More
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3 Tips for Choosing the Right Answering Service
An after-hours answering service is an important investment in your business. It is a way to provide prompt and courteous customer service for callers after regular business hours, without having to hire new staff or ask your current staff… Read More
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The Two Types of Call Centers Part 1: Inbound
If you have been considering investing in a call center for your business, it is important to know the distinction between the two types. Call centers are separated into inbound and outbound, depending on what type of service you are… Read More