As a call center representative that handles many of the same questions and routines every day, it’s easy to get lulled into a rhythm. Callers call, you answer their questions or help them find someone else who can, and it’s… Read More
Archive for the ‘American Call Center’ Category
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So Many Call Center Services!
You might have noticed that on this blog we tend to talk about a few specific services we offer. We’ve recently touched on satisfaction surveys, data entry, holiday services, and the general advantages of hiring an outsourced call center. But… Read More
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Three Ways to Boost Profit with an Outsourced Call Center
An outsourced call center can be an invaluable tool for your business. Having trained professionals with knowledge of your business handle customer calls instead of in-house staff allows your workers to do what they do best, without interruption. By hiring… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More