High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
Archive for the ‘customer support’ Category
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5 Customer Service Mistakes to Avoid
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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Debunking Customer Service Myths
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. Throughout… Read More
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How to Reduce Call Abandonment in Your Call Center
When a caller hangs up the call before connecting to the agent, it is known as call abandonment. The call abandon rate is the ratio of the number of calls abandoned to the total number of calls arrived. Most call… Read More
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Understanding the Importance of Good Customer Service
A business is nothing without its customers and consumers, making customer service one of the most important aspects of a successful business. Good customer service is what keeps people coming back and talking about your business to other people. Customers… Read More
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4 Ways to Improve Your Live Chat Services
In today’s marketplace, you can not be content with only talking to your customers during a sale. Communication with them should happen quickly and naturally, especially when they have a question or issue that they need you to address. Live… Read More
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5 Reasons to Use Call Recording in Your Call Center
Customer service is an essential part of any business. It is the foundation of building customer relations and customer loyalty. Businesses today lose their customers rapidly due to bad customer experience. For companies to assess and improve the customer service… Read More
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Customer Service Tips for Managing the Holiday Rush
During the holiday rush, customer demands and expectations increase substantially. With shoppers flocking online and in-store, the pressure is on to deliver exceptional service amidst the chaos. Implementing exceptional customer service measures can ensure customer retention and provide superior customer… Read More
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The Importance of First Call Resolution
Are you looking to boost customer satisfaction while increasing sales in your business? First call resolution is the secret solution for providing excellent customer service. The number one complaint from consumers, no matter the industry, is poor customer service. However,… Read More
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Reducing Hold Times in Your Call Center
One of the most talked-about subjects in the customer service industry is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your call… Read More