Here at Telerep, we offer many different services for our customers. From basic call handling to complete IT help desk service and order entry, there are a lot of different options out there for businesses looking to hire an answering… Read More
Archive for the ‘inbound call centers’ Category
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The Difference Between an Answering Service and a Call Center
Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service”… Read More
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A Great Team – Plumbers and Call Center Service
Call center service is great for many different types of businesses from healthcare to retail services. Every company understands how important customer service is with regards to growth and increasing profitability. Inbound phone calls need to be answered promptly and… Read More
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We Prescribe Call Centers for your Healthcare Facility
When a patient calls their doctor’s office, they don’t want to deal with a cranky receptionist on the other end or be stuck on hold. In fact, one of the chief reasons cited by patients for their level of dissatisfaction… Read More
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A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
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Beware of Offshore Call Centers
Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
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Outsourcing Your IT Help Desk Works for Everyone
One of the biggest problems companies face, operating in our modern technologically advanced society, is what to do when technology invariably fails, breaks down, or doesn’t operate the way we intend. Top businesses rely on professional IT service to run… Read More
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Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More
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Increasing Profit Margins with an Outsourced Call Center
No matter your industry or your service, your in-house employees are trained and specialized in your specific area. In the same vein, at TeleRep, our agents are trained and specialized in our specific area — receiving inbound calls. Just as… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More