When a patient calls their doctor’s office, they don’t want to deal with a cranky receptionist on the other end or be stuck on hold. In fact, one of the chief reasons cited by patients for their level of dissatisfaction… Read More
Archive for the ‘inbound call centers’ Category
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A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
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Beware of Offshore Call Centers
Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
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Outsourcing Your IT Help Desk Works for Everyone
One of the biggest problems companies face, operating in our modern technologically advanced society, is what to do when technology invariably fails, breaks down, or doesn’t operate the way we intend. Top businesses rely on professional IT service to run… Read More
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Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More
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Increasing Profit Margins with an Outsourced Call Center
No matter your industry or your service, your in-house employees are trained and specialized in your specific area. In the same vein, at TeleRep, our agents are trained and specialized in our specific area — receiving inbound calls. Just as… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More
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A Refresher on Customer Service
As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
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Proper and Ongoing Training is Crucial for A Successful Call Center
Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More