Telerep is a nationwide call center and answering service. Our services can be used to benefit many different companies from property managers and lawyers to IT help desks and e-commerce. Often you’ll hear the terms “call center” and “answering service”… Read More
Archive for the ‘Modern Call Center’ Category
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An Answering Service Can Complement Triage Nursing
People look to doctors to give immediate medical assistance in the middle of a medical emergency. It’s only natural that whenever one is suffering from an ailment, either a fever, earache, stomachache, or a more severe illness, the first instinct… Read More
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We Prescribe Call Centers for your Healthcare Facility
When a patient calls their doctor’s office, they don’t want to deal with a cranky receptionist on the other end or be stuck on hold. In fact, one of the chief reasons cited by patients for their level of dissatisfaction… Read More
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A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
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Five Reasons to Add Live Chat to Your Call Service Package
One of the biggest frustrations customers face when shopping online and contacting businesses online is trying to find someone who can answer their questions immediately and accurately. One of the biggest and smartest trends in online business today is live… Read More
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Building an Environmentally Friendly Call Center
Tomorrow, April 22nd, is the 46th annual Earth Day. Each year since 1970, Earth Day has given Americans a day to stop and figure out ways they can reduce their environmental impact and find some ways to help out our… Read More
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Common Call Center Metrics Mistakes: Part 2
Last week on our blog, we talked about a couple call center metrics that typically get measured or interpreted incorrectly. This week we’re back to finish up that list, so your call center can be on the road to success… Read More
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Spring Cleaning to Improve Your Call Center
Spring has sprung and that means it’s time reorganize and get started on new projects. If you’re looking to improve your call center and make it more efficient, spring cleaning can be a great place to start. Here are some… Read More
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The Changing Role of the Phone Call in Customer Service
For years upon years upon years, the primary way of contacting a business was through a phone call. Once email, text, social media, and live chatting over the Internet started to emerge, those media began taking some of that foothold… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More