Working in a call center isn’t for everybody. No matter the quality of the service you’re providing or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More
Posts Tagged ‘call center representatives’
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Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
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How to Be the Best Answering Service Representative
The answering service representative is one of the unsung heroes of today. When a customer calls and has a consistently great experience, it can really do wonders for a company’s reputation. Learning how to field phone calls well is a… Read More
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Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More
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Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More