Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center representatives… Read More
Posts Tagged ‘Call Center’
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What You Need to Know Before Hiring a Virtual Receptionist
When you are looking for telephone services for your business, there are a variety of options available to you. One of those is a virtual receptionist, who can really help take on a lot of daily tasks you may need… Read More
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5 Tips for Handling Angry Customers Over the Phone
When you work at a call center or answering service, your job is to answer the phone and talk to people all day long. Because of this, you are bound to come across a few angry customers that have an… Read More
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Call Center vs. Answering Service: Which do You Need for Your Business?
While some people may use call center and answering service interchangeably, there are actually two separate things. If you are looking for a telephone service for your business, it is important to know which one you need. Here are the… Read More
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5 Professional Phone Etiquette Tips
When you are working for a call center or answering service, it is important that you remain professional even though you aren’t face to face with customers and clients. It’s not always easy to portray professionalism over the phone because… Read More
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4 Reasons to Invest in a Call Center for Your Medical Office
As your practice grows and expands, you may notice that the amount of phone calls you get on a daily basis is increasing as well. This can be very time consuming and may be overwhelming for the current staff that… Read More
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Why Your Business Needs a Virtual Assistant
Let’s face it: you are a busy person! Whether you want to admit it or not, you could use more hours in the day. One person can only do so much, and you owe it to yourself and your employees… Read More
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5 Tips for Making the Most of Your Call Center Job
Having a call center job can be incredibly rewarding but it can also be frustrating if you don’t have a good set of tools to effectively communicate. Working at a call center means spending your days on the phone either… Read More
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Tips For Choosing The Right Answering Service
There are so many answering services to choose from, so how do you pick the best one for your company? It is important to do your research first so that you can see which answering services best fit your specific… Read More
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4 Cold Calling Strategies To Enhance Your Sales
Cold calling is not for the faint-hearted, accompanied by a number of rejections and ignored calls. This job is not an easy one because it is hard to connect with people over the phone, especially when you do not know… Read More