When a caller hangs up the call before connecting to the agent, it is known as call abandonment. The call abandon rate is the ratio of the number of calls abandoned to the total number of calls arrived. Most call… Read More
Posts Tagged ‘Call Center’
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How to Improve Your Call Center Services
At the heart of any call center is the need for excellent support service. This need sits as the basis of all call center improvement strategies, intending to be as swift and efficient as possible. Are you also looking to… Read More
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How to Choose the Right Answering Service
An answering service is an important investment in your business. It is a way to provide prompt and courteous customer service for callers after regular business hours without having to hire new staff or ask your current staff to work… Read More
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How to Save Money with an Answering Service
An answering service can do a lot to improve your business. From happier customers to a decrease in missed opportunities, you can see how an answering service can help improve revenue. Also, there are a number of ways that an… Read More
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4 Ways to Improve Your Live Chat Services
In today’s marketplace, you can not be content with only talking to your customers during a sale. Communication with them should happen quickly and naturally, especially when they have a question or issue that they need you to address. Live… Read More
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5 Reasons to Use Call Recording in Your Call Center
Customer service is an essential part of any business. It is the foundation of building customer relations and customer loyalty. Businesses today lose their customers rapidly due to bad customer experience. For companies to assess and improve the customer service… Read More
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How to Train Your Call Center Agents
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in the end. But, when done right, it… Read More
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The Importance of First Call Resolution
Are you looking to boost customer satisfaction while increasing sales in your business? First call resolution is the secret solution for providing excellent customer service. The number one complaint from consumers, no matter the industry, is poor customer service. However,… Read More
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Answering Service vs Call Center: Key Differences
When looking for the right phone service for your business, you want something that will boost sales and make your company stand out from the competition. But it can be tricky to narrow down all the options. How can you… Read More
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Reducing Hold Times in Your Call Center
One of the most talked-about subjects in the customer service industry is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your call… Read More