Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
Posts Tagged ‘customer service’
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Debunking Customer Service Myths
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. Throughout… Read More
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4 Tips for Collecting Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More
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Improve Your Business with Exceptional Customer Service
The value of excellent customer service, especially from your answering service, is as integral to business today as it has ever been, with some studies showing that it alone can account for attracting as many as 55% of new customers…. Read More
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The Importance of Customer Feedback
A successful business is all about customer satisfaction. If customers aren’t satisfied, they will stop coming back, and you will begin to lose business. Through call centers, we directly connect with customers, help them, and add value to customer interactions…. Read More
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Improving Call Center Customer Experience
Every business wants to make customers happy and achieve their loyalty. A call center bridges the gap between a business and its customers. Through call centers, we directly connect with customers, help them, and add value to customer interactions. But… Read More
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Tips for Handling Customer Escalations
Customer escalations happen when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support. This situation can be difficult and stressful for the customer and the business. However, by following some best practices,… Read More
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Skills Every Call Center Agent Needs
Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center agents… Read More
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How to Reduce Call Abandonment in Your Call Center
When a caller hangs up the call before connecting to the agent, it is known as call abandonment. The call abandon rate is the ratio of the number of calls abandoned to the total number of calls arrived. Most call… Read More
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Debunking Common Customer Service Myths
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More