Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
Posts Tagged ‘customer service’
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The Importance of First Call Resolution
Are you looking to boost customer satisfaction while increasing sales in your business? First call resolution is the secret solution for providing excellent customer service. The number one complaint from consumers, no matter the industry, is poor customer service. However,… Read More
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Improving Customer Retention in Your Call Center
If you’re looking for ways to improve customer retention in your business, TeleRep is here to help! From providing outstanding customer service to rewarding loyalty, there are many things you can do to retain existing customers and attract new ones…. Read More
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How to Collect Customer Feedback
Feedback is one of the most important parts of a successful customer relationship. Knowing what people think about your business can inform you about your strengths, where to improve, and if there is any miscommunication between your business and your… Read More
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Reducing Hold Times in Your Call Center
One of the most talked-about subjects in the customer service industry is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your call… Read More
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5 Qualities Every Call Center Agent Needs
Call centers can elevate your reputation with customers, ensure everyone receives the assistance they need, and market your brand. However, they can’t accomplish any of that without the right call center agent on the other end of the line. A… Read More
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Tips for Hiring an Answering Service
If you Google search “answering services,” you will likely find more results than you expected. While it’s great having so many options, knowing which is right for you might be overwhelming. There are plenty of reasons to choose one over… Read More
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How to Handle Angry Callers
When you take many customer calls, chances are that every experience won’t be as pleasant. In cases when you come across a disgruntled or angry customer on the phone, it can be much more difficult to know how to handle… Read More
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Essential Skills for Call Center Agents
Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. Understanding the qualities that an effective customer… Read More
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5 Strategies to Improve Customer Experience
In today’s highly competitive business world, customer experience is a critical factor that can make or break a company’s reputation. Providing exceptional customer service is no longer a perk but a requirement. An answering service is vital in enhancing the… Read More