When facing an issue with a product or service, a consumer’s first response is to contact the customer support line. Despite the popularity of social media, customers prefer to contact call centers for their problems. Call centers are essential to… Read More
Posts Tagged ‘customer service’
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Understanding the Importance of Good Customer Service
A business is nothing without its customers and consumers, making customer service one of the most important aspects of a successful business. Good customer service is what keeps people coming back and talking about your business to other people. Customers… Read More
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5 Reasons to Use Call Recording in Your Call Center
Customer service is an essential part of any business. It is the foundation of building customer relations and customer loyalty. Businesses today lose their customers rapidly due to bad customer experience. For companies to assess and improve the customer service… Read More
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Customer Service Tips for Managing the Holiday Rush
During the holiday rush, customer demands and expectations increase substantially. With shoppers flocking online and in-store, the pressure is on to deliver exceptional service amidst the chaos. Implementing exceptional customer service measures can ensure customer retention and provide superior customer… Read More
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Call Center Etiquette Tips
Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
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The Importance of First Call Resolution
Are you looking to boost customer satisfaction while increasing sales in your business? First call resolution is the secret solution for providing excellent customer service. The number one complaint from consumers, no matter the industry, is poor customer service. However,… Read More
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Improving Customer Retention in Your Call Center
If you’re looking for ways to improve customer retention in your business, TeleRep is here to help! From providing outstanding customer service to rewarding loyalty, there are many things you can do to retain existing customers and attract new ones…. Read More
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How to Collect Customer Feedback
Feedback is one of the most important parts of a successful customer relationship. Knowing what people think about your business can inform you about your strengths, where to improve, and if there is any miscommunication between your business and your… Read More
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Reducing Hold Times in Your Call Center
One of the most talked-about subjects in the customer service industry is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your call… Read More
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5 Qualities Every Call Center Agent Needs
Call centers can elevate your reputation with customers, ensure everyone receives the assistance they need, and market your brand. However, they can’t accomplish any of that without the right call center agent on the other end of the line. A… Read More