High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
Posts Tagged ‘high call volume’
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How to Deal With High Call Volume
High call volume can be a call center’s biggest nightmare. Your lines are suddenly flooded, you don’t have the manpower to deal with it all, and the customers on the other end are becoming irritated with the long wait times…. Read More