Keep reading to learn why 24/7 customer support is essential and no longer optional.
Your customers’ needs are constant, regardless of whether they need help during or after business hours. While you’re just starting your day, someone else has already solved the problem for a customer who needed help at midnight.
Outsource customer service solutions are for companies that value their customers and bottom line equally. You don’t want to lose business because you stick with the traditional 9-to-5 model, and your competitors are offering round-the-clock service. Keep reading to learn why 24/7 customer service is essential and no longer optional.
Benefits of 24/7 Customer Support
Providing 24/7 support will touch every part of your business. Providing after-hours customer service is a change that will only bring good things to your organization. The extra availability will help to improve customer satisfaction scores and create a more positive sentiment about your brand. What is even better is that these benefits compound over time. Customer loyalty grows more, and the ripple effect continues to spread.
Helps Customers in Different Time Zones
Time zones shouldn’t be barriers to excellent support. The beauty of 24/7 support lies in its ability to turn time zone differences from a customer service nightmare into a competitive advantage. You show that every customer matters equally, regardless of where they are located. International customers value companies that respect their local business schedules and cultural expectations. Providing multilingual support shows that you see them as valued clients worthy of the same attention as domestic clients
Boosts Sales
Some of your best sales opportunities happen when your office lights are off. After hours, weekends, and lunch breaks are when a lot of people have some quiet time to focus on new solutions and compare options.
24/7 support means a customer shopping late at night can talk to a knowledgeable representative who can walk them through their concerns and guide them to make a purchase.
Increased Customer Satisfaction
Providing 24/7 support matters because it shows your customers that you respect them and they can trust you. Customers feel seen as more than just another account number when their needs can be taken care of regardless of time or language. Providing multilingual support on top of this is also a fantastic way to remove barriers that could otherwise cause more frustration or misunderstandings.
TeleRep is on Duty 24/7
Business owners know that having a live operator answer phone calls any time of the day, every day of the year – 24/7 – leaves a lasting, positive impression on customers.
TeleRep’s operators are highly trained, experienced individuals who realize the importance of the service they provide. When a customer calls your number, they’ll be greeted by a happy, alert person who can answer questions, relay messages, and make appointments.
Contact Telerep Today
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.