Answering the phone isn’t at the top of most business owners’ “favorite tasks” list. Sitting on the phone and answering questions is important to building business, but it takes you away from actually doing business. And for many small business owners, there is not enough time in the day to do everything. It makes sense that answering the phone gets pushed to the side – after all, there is great technology to handle that, and once the person leaves a message, you can call them back when it is convenient. But what if they don’t leave a message? Many people won’t, which is just one of the many reasons that live phone answering services could help improve your business.
A large part of any marketing strategy is word-of-mouth, and one of the things your customers will talk about is your responsiveness to phone calls. “I called and talked to someone right away who is going to make sure I get a response” feels and sounds a lot better than “I called and left a message” or “I called and got a voicemail but I didn’t leave a message.”
It’s not really a secret that customers are more satisfied when they can talk to a real person and feel like their issue is being addressed or their question is being answered. Some surveys have even found that as many as 2/3 of callers will hang up rather than leave a message on a voicemail. If your customers fit that type, an unanswered call could be a lost customer. Having your calls answered by a live phone answering service will result in better customer satisfaction.
Missed phone calls are missed opportunities, and answered calls are opportunities to earn repeat business. Most customers will choose to stay with a company as a repeat customer as long as they have good customer service experiences, including on the phone.
Live phone answering also gives you the opportunity to learn more about your customers and collect valuable customer data. The professional who answers your phone calls can make sure they have all of the data you need about the call, including the caller’s name, return number, reason for calling, and more – any of this info could be something the caller forgets to include in their voicemail.
While all your competitors are having their calls answered by an automated system, stand apart from the crowd with live phone answering.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.