Law firms require a dedicated, hardworking staff to handle sensitive legal matters in a professional manner. For this reason, you may not think of a call center as conducive to a law firm environment. However, law firm call centers can be a perfect solution for a law firm’s reception and clerical needs. Here are 5 myths that could be keeping your law firm from reaching its full potential through the utilization of a law firm call center.
1. Virtual Receptionists Are Not as Knowledgeable
A common misconception about using a law firm call center is that a virtual receptionist will not be able to answer important questions from first-time clients due to improper training. However, experienced professionals are able to tailor training for their virtual receptionists to meet the needs of a law firm and ensure that callers are getting the best possible service.
2. Call Centers Can’t Provide a Personal Experience
It is important for law firms to build trust with their clientele, and it is an unfortunate misconception that a call center won’t be able to provide the personal experience needed to build that kind of trust. The professional receptionist team at a quality call center will be able to make your clientele feel so well taken care of, it will seem as though they’re working right out of your law firm’s office.
3. Law Firm Call Centers Are All the Same
Call center services tend to be lumped together, but this could not be more of a myth. A professional call center service will be able to differentiate between the needs of your law firm and the needs of other types of businesses. This means you’ll be working with people who can identify your needs and tailor its services to the unique needs of a law office.
4. Call Centers Don’t Allow for Legal Clerical Duties
Since people typically think of a call center as answering as many calls as possible in a day, it’s a common myth that virtual receptionists will not be able to handle the sensitive legal duties of a law office receptionist. This includes thoughtful notes on first-time clientele and taking detailed messages. But when you work with a professional call center service, you will have access to professionals who are trained in exactly the type of clerical duties you will need.
5. Call Centers Will Overcharge Your Law Firm
It’s a common misconception that call centers will charge you for irrelevant phone calls from salesman and solicitors. However, this is simply not true. The professionals at a call center service will differentiate between calls that are relevant to your business and ones that are not to provide you with the best service possible.
Contact TeleRep Today for Your Call Center Needs!
If you have more questions on how to provide the best customer service to your clients, look no further than TeleRep. Our great assets like live chat, call center services, and alarm monitoring set us apart from the rest. Visit us online or call us at 1-800-638-2000. We want to help you and answer all your questions! To see examples of our work and to keep up with everything we are doing, be sure to follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.