Let’s go over how 24/7 answering services are essential for medical offices and hospitals, especially in emergencies.
In a medical office, an answering service can be an extension of your practice, providing greater patient accessibility when they need you most. If you’re unfamiliar with how a medical answering service works—and how it can elevate your quality of care—you’ve come to the right place. Let’s go over how 24/7 answering services are essential for medical offices and hospitals, especially in emergencies.
How Does an Answering Service Support Medical Offices?
The purpose of an answering service for a medical office is to help connect patients with the insights and care they need to manage their health.
When a patient calls your practice, they want to speak with a knowledgeable person and be assured their message is relayed correctly and in a totally confidential manner.
Our operators are trained to handle any medical-related phone call, prioritize messages, and know when to upgrade a call to emergency status immediately.
When a TeleRep operator receives a phone call, they take down the information, input it into a custom software package, and generate a message. You’ll receive the information via phone call, page, email, or fax – the choice is yours.
Benefits of 24/7 Answering Services
Since medical emergencies don’t just occur during regular business hours, it’s important to find a medical answering service with 24/7/365 availability. That way, whether a patient calls at 2:00 p.m. or 2:00 a.m., they can receive the same level of attention and care—especially with urgent matters.
Depending on how you would like after-hours calls to be handled, we’ll work with you to develop scripts and workflows tailored to your patients’ needs and your practice’s preferences.
In addition to answering calls 24/7, after-hours answering services for medical offices should also provide functions such as:
- Appointment scheduling, confirmation, and cancellation
- Automated appointment reminders
- Call recording
- HIPAA compliance
- Interactive Voice Response (IVR)
- Secure messaging
24/7 Medical Answering Services from TeleRep
Business owners know that having a live operator answer phone calls any time of the day, every day of the year – 24/7 – leaves a lasting, positive impression on customers.
TeleRep’s operators are highly trained, experienced individuals who realize the importance of the service they provide. When a customer calls your number, they’ll be greeted by a happy, alert person who can answer questions, relay messages, and make appointments.
At TeleRep, our operators never write their messages on paper; every piece of information they receive is input into customized software – it’s safe, secure, and never gets lost.
We also record every phone call that comes into our center, which serves as an excellent record if any questions arise about a message or a customer’s call experience.
As a client, you’ll have complete access to these recordings. Listening to calls and questions from customers is an excellent way to improve your product or business.
Contact Telerep Today
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.