Nationwide Call Center & Answering Service Since 1976

All about an Inbound Call Center

Inbound-Call-CenterLaw OfficeHave you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business?

If you have noticed that your business is using a large amount of time and money for employees to take care of inbound calls, it is probably time for you to consider an inbound call center for your business.

An Inbound Call Center: What is it?

An inbound call center is a center that specializes in answering inbound calls initiated by customers. This means answering calls regarding questions, comments, scheduling, appointments, and ordering.  An inbound call center hires and trains professionals to answer phone calls in a way that ensures your customers are taken care of.

What are the benefits of an inbound call center?

An inbound call center can provide several benefits for a number of businesses. An inbound call center first and foremost takes care of your customers. New customers tend to become discouraged when faced with a machine instead of a person when calling a business for the first time. Current customers can become frustrated if they are unable to speak to someone personally should they have a concern. An inbound call center makes sure that every phone call is answered with a person instead of a recording.

An inbound call center trains their professionals to answer phone calls that are personalized for your business. This means that no matter your business, those working at the inbound call center are able to customize their responses to fit the need of your business. If they are unsure of a question, they will be sure the message arrives at the appropriate place. This also means that your employees can focus on the more intimate portions of your business rather than wasting time on the phone.

Telerep is a Maryland company specializing in customized call center services. We can record what the caller is responding to, the time and date. You can use the report to see what turned into sales and manage your marketing profitability. We can also do follow up calls to get buyer feedback and post comments to your social media sites.

Learn about TeleRep and our overall 24/7/365 live operator services today. We want to help your business excel.
You can inquire about the effectiveness of the TeleRep nationwide call center and live answering services along with our order taking services by calling 1-800-638-2000 or visit our contact page!

Check us out on Facebook, Google+, Twitter, LinkedIn, and Pinterest as well!


Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.