Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. Understanding the qualities that an effective customer… Read More
Author Archive
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5 Strategies to Improve Customer Experience
In today’s highly competitive business world, customer experience is a critical factor that can make or break a company’s reputation. Providing exceptional customer service is no longer a perk but a requirement. An answering service is vital in enhancing the… Read More
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Important Considerations When Hiring a Call Center
As you run your business, you might have wondered whether call center services are worth your while. The hard fact is that you can’t always be ready to answer the phone yourself. Missed calls are likely missed business opportunities you… Read More
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Benefits of Call Center Recording
Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More
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Why You Should Avoid Putting Customers on Hold
A call center’s services can greatly benefit your company. One such benefit is that your customers can always speak to a live representative rather than being put on hold. This small courtesy can go a long way to giving customers… Read More
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4 Questions to Ask When Hiring an Answering Service
Staying connected with customers is vital for any business’s success. As businesses strive to enhance customer service and maintain a professional image, many turn to answering services to handle incoming calls. However, before entrusting this critical aspect of your business… Read More
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Debunking Myths About Answering Services
If your small business is experiencing an influx of calls you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or time-consuming… Read More
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How to Improve Your Live Chat Services
In today’s marketplace, you can not be content with only talking to your customers during a sale. Communication with them needs to happen quickly and naturally, especially when they have a question or issue, they need you to address. Live… Read More
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Inbound vs. Outbound Call Centers: What’s the Difference?
While there are various types of call centers, when picking the best kind for your business, it’s important to consider whether you need an inbound or outbound call center. In this blog, we’ll go over the differences between inbound and… Read More
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Why You Should Avoid Automated Customer Service
Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automated customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely on… Read More