Nationwide Call Center & Answering Service Since 1976

The Benefits of Live Operators in Customer Service

Outstanding customer service should be the backbone of your business strategy. Beyond the quality of the product or service you provide, there are few things that can do more to help your business thrive. As one of the nation’s leading answering services since 1976, we firmly believe that live operators can provide the highest standard of customer service imaginable. Here’s why.

The Benefits of Live Operators in Customer Service

Live operators can provide the highest standard of customer service imaginable. Here’s why.


No matter how good their customer service is, few people want to be on the phone with a call center agent for longer than they have to. Live operators can get to the root of the reason a customer is calling in faster than any machine.

Remember that individuals who call into your call center often eat into their valuable free time to do so. Our skilled agents know how to work as efficiently as possible to ensure the people on the other end of the line can get back to their day. They know only to put customers on hold as a last resort.


This benefit of live operators in customer service is more difficult to quantify, but just as important. People take comfort in knowing that there is an actual human on the other end of the line. It can be frustrating when you know that your statements fall on deaf ears, or when you press a wrong button and have to restart the call from square one.

When using live operators, callers can rest assured that there is a real personality on the other end of the line. Their personalities will color the call, making it more memorable and giving callers a favorable impression of your business.


We can sum up a fundamental part of providing great customer service in a call center with this one word: empathy. Often, when someone calls into a call center, what they want as much as a solution to their problems is to know that they are understood. An automated machine may be able to get to the solution, but they will never truly be able to empathize.

Escalations in a call center are unfortunate, but they’re also inevitable. Our agents are adept at handling them with the highest standard of empathy.

Contact TeleRep Today!

If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on FacebookTwitterLinkedIn, and Pinterest.

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Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

Have Questions? We have answers!

Contact TeleRep today so we can help your business with its answering service or call center needs.