Nationwide Call Center & Answering Service Since 1976

Benefiting from Inbound & Outbound Customer Service

Do you know what is Inbound & Outbound Customer Service? Do you know why these services are important? If not, we are here to tell you about these services and why they are important.

Good customer service is crucial to a company’s success.  Customer service can enhance a company’s image and sales by utilizing effective communication. Excellent customer service using outbound or inbound phone support can improve your company’s reputation. When you improve your company’s reputation, your company success and growth will rise. To be a successful company, a company must balance the need of their customers with the cost constraints of providing high-quality customer service. Effective call handling and alternative support options are crucial for a well-established inbound and outbound phone system.

Inbound Customer Service Definition

Inbound customer service calls is a phone system that originates from a customer. The customer is talking directly to someone for customer support, not a message based system.  Inbound customer service is good for technical support, sales, products, and account questions and company information.

Outbound Customer Service Definition

Outbound customer service involves calls that originate from a company to a customer. The company has a live person conversing with the customer. Examples of Outbound Customer service would be a follow up on a customer contact, scheduling services, offering additional products, updating customer information or conducting a survey with customers. Outbound customer service is against telemarketing activities. Outbound customer service focuses on enhancing pre-existing relationships with customers or potential customers. It is not just about selling goods or services.

To learn about the importance of these services and alternatives to these services, read this article.

Or for professional services and questions, contact TeleRep by calling 800-638-2000 or click here today!

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Our Clients Span a Range of Industries

  • Law Firms

    Callers reach a live operator and you’ll never miss an opportunity to bring on a new client or take care of an existing one.

  • Medical & Healthcare

    Let us be an extension of your staff and a seamless experience for your patients and care givers.

  • Plumbing/HVAC

    Provide 24/7 customer service, emergency dispatch and appointment scheduling.

  • Property Management

    Get accurate information regarding emergencies or issues provided instantly to on-call staff.

  • Remediation Services

    Be the FIRST to respond to an insurance company or potential customer.

  • Many Other Industries

    We help clients in many other industries with their 24/7 live answering and call center services,

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