Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit from hiring them. If you’re on the fence about hiring an answering service, here are some signs that they could help your business immensely. We hope this will help to get you off the fence!
You’re Receiving Negative Feedback
If your business has received negative feedback, there’s a good chance it could have been because of how one of your employees handled a phone call. Let’s face it—not everyone is cut out for customer service. Especially if your workers are overwhelmed, it can be challenging to give each caller the outstanding customer service they deserve. If you hire TeleRep, we will provide them with nothing less.
Most of the Calls You Receive Are for Basic Information
Here at TeleRep, we train our customer service representatives to answer inquiries of increasing complexity. While your in-house staff can undoubtedly do the same, you might find that a majority of the calls they receive just require basic information—such as hours or prices.
Sometimes, no matter how clear this information is online, there’s just no stopping these kinds of phone calls. If you think calls of this nature hinder productivity in your workplace, it may be time to hire an answering service. You can count on us to answer even the simplest of phone calls with professionalism and class.
Too Many Phone Calls
Do you feel as though your small business simply receives too many calls? Or even if you don’t get too many, you might find that they tend to come at inconvenient times for you to answer. The truth is that few things can be more devastating to business than missed calls. When prospective customers get sent to voicemail, you could be losing their business forever.
If you hire an answering service, you’ll never have to worry about missed calls again. Somebody will be there to pick up the phone at any time of day or night.
A Full-Time Receptionist Seems Like Overkill
Unless your business is being flooded by calls, you might think that hiring a full-time receptionist seems like overkill. Honestly, you might be right. If this sounds like you, you should know that hiring an answering service is an easy solution. Not only do you not have to worry about training, but you’ll only pay for their service while it’s in use.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.