A 24/7 receptionist is a flexible and cost-effective way of managing your office communications. A virtual receptionist helps any industry tackle an overwhelming call volume because they take calls day or night. Virtual receptionists answer calls quickly and professionally without distractions. Here are three benefits of implementing a virtual receptionist for small businesses.
A Virtual Receptionist Saves Money
It’s less expensive to utilize this communication tool versus hiring additional in-person or traditional receptionist’s wage. Additionally, when you miss a business call or two or three or more, it impacts your company’s bottom line. It improves your brand experience and increases your bottom line by utilizing professional agents with excellent customer service skills who expertly know your services. A virtual receptionist will ensure that each lead adds value to the company and discover new opportunities and insight for callers. You can use the data garnered by the virtual receptionist to maximize your programs and growth.
Employee breaks, sick days, and vacations impact your company’s productivity. However, a 24/7 receptionist can answer calls during regular business hours, after hours, and during the weekends. The best way to retain current patrons and accrue new clients is to respond to their calls quickly. However, you and your employees need a healthy work-life balance.
An around-the-clock receptionist can offer customer support, set appointments with access to your calendar, and provide information as needed. While you’re with clients, off-site, or taking a break, they can keep you updated with important messages throughout the day. Furthermore, you can customize this communication tool to ensure it’s a direct extension of your business.
Improves Brand Experience
You improve your brand experience when you answer calls with exemplary customer service. A client forms an opinion of your company and brand during the first call. They expect someone to help them with a sense of urgency. Furthermore, your customers won’t know they’re speaking with a virtual receptionist. They will adapt your industry’s language and the right follow-up questions to ask. A virtual assistant is an integration of your business, embodying the morals and values of your company like a regular team member. When you sign up for this service, it’s helpful to have recordings and documentation for us to study.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.